Refund policy

Returns & Exchanges

We want you to be happy with your purchase. If you wish to return or exchange an item, please contact us first.

Returns and exchanges are accepted within 14 days of purchase, except for personalised name items. As these items are custom-made specifically for you, we are unable to accept returns or exchanges for personalised items unless the item is faulty.

Return Conditions

  1. Please contact us before sending any item back to request a return or exchange.
  2. Once your request has been approved, we will provide you with the return address and instructions.
  3. Items must be returned unused, in their original condition and, where applicable, in their original packaging.
  4. The cost of return postage is the responsibility of the buyer.
  5. Refunds or exchanges will be processed once we have received and inspected the returned item.
  6. Please do not send any items back without contacting us first, as unauthorised returns may not be accepted.

Thank you for supporting our small business! We really appreciate every order. ❤️